1. Introduction

Tiidon Innovations Limited and its affiliates (collectively, "Tiidon," "we," "us," or "our") respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit tiidon.com, use our website builder, mobile app launchpad, APIs, or any other services (collectively, the "Service"). By accessing or using the Service, you agree to this policy and our Terms of Service.

2. Personal Information We Collect

2.1. Information You Provide

When you register or interact with the Service, you may provide:

• Account Details: Name, email address, company name, and password.

• Billing Information: Credit card or payment account details, billing address.

• User Content: Text, images, videos, code, and other materials you upload or create.

• Communications: Messages, feedback, and support requests you send to us.

2.2. Automatic Data Collection

We automatically collect certain information when you use the Service, including:

• Device & Browser Information: IP address, device type, operating system, browser type.

• Usage Data: Pages viewed, time spent, features used, error logs.

• Cookies & Tracking Technologies: Cookies, web beacons, and similar tools to enhance functionality and analytics. You can manage cookies via your browser settings.

2.3. User Comments & Content

If you post comments, reviews, or other content in public areas of the Service, that information may be visible to other Users and indexed by search engines. Do not share sensitive personal data in public forums.

2.4. Information from Other Sources

We may receive information about you from third-party sources (e.g., social login providers, analytics partners). We combine this with other information to improve and personalize your experience.

3. How We Use Personal Information

• Service Provision: To create and manage your Account, process transactions, and deliver core features.

• Communication: To send onboarding emails, updates, security alerts, and marketing communications (you may opt out of marketing messages).

• Improvement: To analyze usage patterns, troubleshoot issues, and develop new features.

• Security: To detect and prevent fraud, protect against unauthorized access, and comply with legal obligations.

• Compliance: To respond to legal requests, enforce our Terms, and protect our rights.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Vendors who perform services on our behalf (e.g., payment processors, hosting providers), subject to confidentiality obligations.

• Affiliates: Within the Tiidon Group for business, operational, and legal purposes.

• Legal & Safety: When required by law, to respond to legal processes, or to protect rights and safety.

• Business Transfers: In connection with mergers, acquisitions, or asset sales, with notice to Users.

5. Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce our agreements. After you delete your Account, we generally remove personal data within 30 days, except where retention is required by law or to protect our interests.

6. International Transfers

Your data may be processed and stored in jurisdictions including Zambia, the UK, UAE, and Nigeria. We implement appropriate safeguards—such as Standard Contractual Clauses and compliance with GDPR—to ensure adequate protection when transferring personal data across borders.

7. Your Privacy Rights

Subject to local law, you may have rights to:

• Access & Portability: Obtain a copy of your personal data in a structured format.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal data (account closure).

• Objection & Restriction: Object to or restrict processing for certain purposes.

• Withdraw Consent: Withdraw consent where processing is based on consent (without affecting prior processing).

To exercise these rights, contact us at privacy@tiidon.com. We will respond within the timeframes required by applicable law.

8. Children’s Privacy

The Service is not directed to children under 13. We do not knowingly collect or solicit personal data from minors. If you learn we have collected data from a child under 13 without parental consent, please contact us and we will delete the information.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email and in‑app notifications at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. The “Effective Date” at the top will be updated accordingly.

10. Contact Us

For questions about this policy or your personal data, please email privacy@tiidon.com.